Associate Seller Support Consultant
mTrade•Oxford, MS
About The Position
The Associate Seller Support Consultant provides initial, tier-one support to customers regarding data and files through email, live chat, and other channels. The role handles inquiries and basic product-related documents and data. This full-time position requires working from mTrade’s office two to three days per week.
Requirements
- General knowledge of industry documents, mTrade’s products and services, policies, terms, and conditions.
Responsibilities
- Identify and assess whether documents are missing from files.
- Enter verbiage into the system for clients whose files are missing documents.
- Give DDV visibility after reviewing a file and confirming that no critical documents are missing.
- Verify that data extracted for reports is correct before it is sent to a third party.
- Record errors in a tracking system so information can be updated.
- Close tickets in the system that are issued from emails.
- Prepare files for printing and shipping from the office three days a week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
