Associate Retail Travel Agent

AAA Mid-Atlantic•Toledo, OH

26d•$16 - $20•Onsite

About The Position

AAA Club Alliance is hiring an enthusiastic, sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The role combines sales and customer service with travel planning, booking administration, and client relationship building. Candidates may be experienced travel professionals or newer to the travel industry, provided they have retail experience, strong customer service skills, and a willingness to learn and use technology. The position includes structured training, coaching, mentorship, ongoing learning, and a required Certified Travel Associate (CTA) certification. Associates can progress to Retail Travel Agent and then Senior Retail Travel Agent. The role is based at the AAA store at 3200 Meijer Drive, Toledo, Ohio. The stated schedule is a 37.5-hour work week, Monday through Friday between 8 AM and 6 PM and Saturday between 8 AM and 5 PM, with Sundays off. Starting base compensation is $15.54 to $20.00 per hour, adjusted based on experience, geographic location, and other job-related factors. The role is eligible for monthly incentive pay, with an average payout of $550 to $1,100 per month after approximately six months of employment. Full-time associates are offered a benefits package that includes medical, dental, and vision plans, retirement plans, paid time off, paid parental leave, paid holidays, volunteer opportunities, a free AAA membership, and learning reimbursement.

Requirements

At least 1 year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain the Certified Travel Associate (CTA) designation within two years of hire.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
Ability to obtain a necessary Membership license, or other required licenses, to perform the essential functions of the position.

Nice To Haves

An associate’s degree or graduation from a travel school.
At least 1 year of experience as a retail or leisure travel agent, or other comparable travel experience.

Responsibilities

Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat travel.
Apply AAA’s established travel strategy to support sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational trips.
Medical, dental, and vision plan options.
Up to 2 weeks of paid parental leave.
401(k) plan with company match up to 7%.
2+ weeks of paid time off within the first year; the posting also describes 3+ weeks accrued in the first year.
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA membership.
Continual learning reimbursement up to $5,250 per year.
Company-paid CTA certification program and testing, with paid time to complete the certification.
Monthly incentive pay, with an average payout of $550 to $1,100 per month after approximately 6 months of employment.