Associate Retail Travel Agent

AAA Mid-Atlantic•Westminster, MD

10d•$17 - $22•Onsite

About The Position

AAA Club Alliance is seeking an enthusiastic, sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The role is suited to candidates with strong sales and customer service skills, a willingness to learn, and comfort using technology. The agent builds lasting client relationships, uses personal travel experience to inform recommendations, and applies AAA’s travel strategy to meet sales goals. The position includes booking and payment processing, travel documentation, compliance with ARC, DOT, and AAA policies, educating clients about AAA benefits and travel perks, and resolving concerns under management guidance. Associates attend promotional events, training, and familiarization trips. AAA provides training, coaching, mentorship, and ongoing learning, with a path to the Travel Agent role and potential progression to Senior Travel Agent. A Certified Travel Associate (CTA) designation is required within two years of hire; the company covers program and testing costs and provides paid time to complete it. This is a full-time position at the Westminster, Maryland store. Scheduled hours are Monday through Friday, 9:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m., for a 37.5-hour work week, with Sundays off. Starting base pay is $17.18 to $22.00 per hour, adjusted based on experience, geographic location, and other job-related factors as permitted by law. The position is also eligible for monthly incentive pay, with an average payout of $550 to $1,100 after approximately six months of employment.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain the Certified Travel Associate (CTA) designation within 2 years of hire.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state and/or vendor-specific screenings.
Ability to obtain any necessary Membership license or other credentials required to perform the essential functions of the position.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least 1 year of experience as a retail/leisure travel agent or other comparable travel experience.

Responsibilities

Plan domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Apply AAA’s travel strategy to maximize success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational and familiarization trips.
Medical, dental, and vision plan options.
Up to 2 weeks of paid parental leave.
401(k) plan with company match up to 7%.
More than 2 weeks of paid time off within the first year (also described as 3+ weeks accrued in the first year).
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
CTA program and testing costs covered, with paid time to complete certification.