Associate Retail Travel Agent

AAA Mid-Atlantic•Akron, OH

10d•$16 - $20•Onsite

About The Position

AAA Club Alliance is seeking a sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The role is suited to candidates with a passion for travel, strong customer service, and an interest in learning and using technology. Travel experience is welcome but not required if the candidate has the required retail experience. The agent draws on personal travel experiences to guide clients, builds lasting client relationships, follows AAA’s travel sales strategy, and works toward sales goals. The role also includes processing bookings, payments, and travel documents in compliance with ARC, DOT, and AAA policies; explaining AAA benefits and travel perks; resolving client concerns under management guidance; and attending promotional events, training, and familiarization trips. AAA provides structured training, coaching, mentorship, and ongoing learning. The role requires earning the Certified Travel Associate (CTA) designation within two years of hire; the company pays for the program and testing and provides paid time to complete it. This position offers a path to a Retail Travel Agent role and further development toward Senior Retail Travel Agent. The position is located at 100 Rosa Parks Dr., Akron, Ohio. The stated schedule is Monday 9 a.m.–6 p.m., Tuesday–Friday 9 a.m.–5 p.m., and Saturday 9 a.m.–12 p.m., with Sundays off, for a 37.5-hour work week.

Requirements

High school diploma or equivalent.
At least 1 year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Earn the Certified Travel Associate (CTA) designation within two years of hire.
Satisfactory pre-employment and post-employment screening results, including criminal, drug, and applicable state or vendor-specific screenings.
Ability to obtain any necessary membership license or other required credentials to perform the essential functions of the position.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least 1 year of experience as a retail/leisure travel agent or other comparable travel experience.

Responsibilities

Plan domestic and international travel experiences, including cruises, land tours, flights, and hotels.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Follow AAA’s travel sales strategy and work toward sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.

Benefits

Company-sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
Paid educational and familiarization trips.
Medical, dental, and vision plan options.
Up to 2 weeks of paid parental leave.
401(k) plan with company match up to 7%.
More than 2 weeks of PTO within the first year.
Paid company holidays.
Company-provided volunteer opportunities and 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Company-paid CTA program and testing, with paid time to complete certification.