Associate Retail Travel Agent

AAA Mid-Atlantic•North Canton, OH

10d•$15 - $19•Onsite

About The Position

AAA Club Alliance is hiring a sales-driven Associate Retail Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The role combines sales, customer service, travel booking, and relationship-building, using personal travel experience and AAA’s travel strategy to help clients create travel experiences and meet sales goals. The position includes training, coaching, mentorship, ongoing learning, and required certification, with a path to advance to Retail Travel Agent and Senior Retail Travel Agent roles. The agent processes bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies; informs clients about AAA benefits and travel-related perks; and resolves client concerns under management guidance. The role also involves attending promotional events, training, and familiarization trips. The store is located at 4895 Portage St NW, North Canton, Ohio. The schedule is Monday 9 a.m.–6 p.m., Tuesday through Friday 9 a.m.–5 p.m., and Saturday 9 a.m.–noon, for a 37.5-hour work week, with Sundays off. Starting base pay is $14.73–$18.84 per hour, adjusted based on experience, geographic location, and other job-related factors as permitted by law. The position is eligible for monthly incentive pay, with an average payout of $550–$1,100 per month after approximately six months of employment.

Requirements

High school diploma or equivalent.
At least one year of retail experience.
Excellent communication and customer service skills.
Strong organizational ability.
Proficiency with travel booking systems and web-based applications.
Working knowledge of geography.
Obtain satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
May need to obtain a Membership license or other licenses required to perform the essential functions of the position.
Earn the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time to complete the certification.

Nice To Haves

Associate’s degree or graduation from a travel school.
At least one year of experience as a retail/leisure travel agent or comparable travel experience.

Responsibilities

Plan and sell domestic and international travel, including cruises, land tours, flights, hotels, and other travel services.
Use personal travel experiences to inspire and guide clients.
Build long-term client relationships and encourage repeat business.
Use AAA’s travel strategy to maximize sales success and achieve sales goals.
Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips.
Complete the Certified Travel Associate (CTA) designation within two years of hire.

Benefits

Company-sponsored IATAN card for travel discounts and access to personal travel opportunities at exclusive rates.
Paid educational trips.
Medical, dental, and vision plan options.
Up to two weeks of paid parental leave.
401(k) plan with company match up to 7%.
More than two weeks of paid time off within the first year; the posting also describes 3+ weeks accrued in the first year.
Paid company holidays.
Company-provided volunteer opportunities and one volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.
Training, coaching, mentorship, and ongoing learning.
Opportunity to earn monthly incentive pay, with an average payout of $550–$1,100 per month after approximately six months of employment.