Associate Product Specialist
About The Position
Koya Medical is seeking an Associate Product Specialist to support sales activities in a designated territory in Seattle, Washington. The role reports to the Area Director of Sales and focuses on educating physicians, clinicians, patients, and caregivers about Koya Medical’s Dayspring devices and related products and services. The Associate Product Specialist is expected to develop into a Product Specialist role within 12 months as the sales organization expands. Dayspring is Koya Medical’s flagship wearable, mobility-enabled compression system, designed to support movement, mobility, and personalized care. It includes a low-profile active garment using Flexframe technology, a rechargeable handheld controller, and a mobile app for programming treatment options. The system is FDA-cleared to treat lymphedema and other similar conditions affecting lymphatic flow in the upper and lower extremities. The position supports clinical presentations, product demonstrations, patient training, sales execution, and the collection and review of documentation needed for product access and medical claims reimbursement. The role requires travel within the target territory. Koya Medical offers base compensation plus quarterly and annual bonus compensation, along with a benefits program.
Requirements
- Bachelor’s degree in a health or science major, a health-related certification, or equivalent work experience.
- Two to five years of experience in home medical or durable medical equipment sales, including both clinic/physician-facing and patient-facing work.
- Strong working proficiency with healthcare coverage and reimbursement processes to facilitate patient access to products.
- Previous sales experience may be accepted in lieu of the stated experience or education, or at the Company’s discretion.
- Strong verbal and written communication skills, with the ability to be persuasive and credible with a wide variety of audiences.
- Goal- and objective-oriented, adaptable, hard-working, highly motivated, entrepreneurial, and self-starting.
- Detail-oriented and organized, with demonstrated ability to develop and execute a systematic sales process.
- Coachable and open to learning and continuous improvement.
- Experience with and disciplined use of a CRM such as Salesforce.com or similar.
- Performance-metric-based orientation.
- Functional proficiency with Microsoft Office and Google Suite products.
Nice To Haves
- Creative and successful introduction of new or novel products or portfolios.
- Current contacts and relationships with clinicians, including oncology and vascular clinicians, and therapists who treat lymphedema and venous disease.
- Experience selling in the U.S. Department of Veterans Affairs and other government-affiliated healthcare systems, such as Indian Health Systems.
- Prior collaboration with marketing, market access, and sales training.
- Experience operating in a highly regulated industry and with prescription-based products.
- Hands-on orientation and enjoyment of the pace and ambiguity of a startup.
Responsibilities
- Work with physicians, therapists, and other clinicians to increase awareness of and educate them about the Dayspring System and Koya Medical’s other products and services.
- Conduct sales presentations and product demonstrations for clinical staff, and organize and lead local trade shows and meetings.
- Review required documentation with patients and answer questions to support product sales and medical claims reimbursement processes.
- Coordinate and conduct patient demonstrations and training, including scheduling and confirming appointments, bringing required equipment and supplies, and measuring and fitting patients.
- Educate patients and caregivers on device use, including garment donning and doffing, controller and app use, following product instructions, starting therapy sessions, and general product support.
- Assist the Product Specialist with sales strategies and execution to achieve or exceed monthly, quarterly, and annual sales goals.
- Provide customer support through education and training about lymphedema and venous disorders, treatment protocols, and reimbursement requirements.
- Comply with applicable federal and state regulatory requirements, including HIPAA, Stark Law, and the Sunshine Act.
- Travel within the target territory.
Benefits
- Competitive base compensation plus quarterly and annual bonus compensation.
- Well-rounded benefits program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
