Associate Product Specialist
About The Position
Koya Medical is seeking an Associate Product Specialist responsible for a sales territory in Fresno, California. The role supports sales activities for Dayspring®, Koya Medical’s wearable, mobility-enabled compression system, which is FDA cleared to treat lymphedema and other conditions affecting lymphatic flow in the upper and lower extremities. The Associate Product Specialist reports to the Area Director of Sales and is expected to grow into a Product Specialist role within 12 months as the sales organization expands. The position educates physicians, clinicians, patients, and caregivers about Dayspring devices and related products and services. It supports sales presentations and demonstrations, patient training and fitting, sales documentation and reimbursement processes, and achievement of territory sales goals. The role requires travel within the target territory and compliance with applicable federal and state requirements, including HIPAA, Stark Law, and the Sunshine Act. Koya Medical offers base compensation plus quarterly and annual bonus compensation, along with a well-rounded benefits program. The company is an equal opportunity employer. Duties and responsibilities may change at any time.
Requirements
- Bachelor’s degree in a health or science major, a health-related certification, or equivalent work experience.
- Two to five years of experience in home medical or durable medical equipment sales, including clinic/physician-facing and patient-facing work.
- Strong working proficiency with health care coverage and reimbursement processes to facilitate patient access to products.
- Previous sales experience may be accepted in lieu of the stated experience or education, or at the Company’s discretion.
- Strong verbal and written communication skills; ability to be persuasive and credible with a wide variety of audiences.
- Ability to develop and execute a systematic sales process; detail-oriented and organized.
- Experience with and disciplined use of a CRM such as Salesforce.com or similar.
- Functional proficiency with Microsoft Office and Google Suite products.
- Ability to comply with applicable regulatory requirements in a regulated, prescription-based product environment.
Nice To Haves
- Experience introducing new or novel products or portfolios successfully.
- Existing contacts and relationships with clinicians, including oncology and vascular clinicians, and therapists who treat lymphedema and venous disease.
- Experience selling within the U.S. Department of Veterans Affairs or other government-affiliated health care systems, such as Indian Health Systems.
- Hands-on orientation and enjoyment of the pace and ambiguity of a startup.
- Highly goal- and objective-oriented, adaptive, hardworking, motivated, entrepreneurial, and self-starting.
- Coachable and open to learning and continuous improvement.
- Performance metric-based orientation.
- Prior collaboration with marketing, market access, and sales training.
Responsibilities
- Work with physicians, therapists, and other clinicians to increase awareness of and provide education about the Dayspring System and Koya Medical’s other products and services.
- Conduct sales presentations and product demonstrations for clinical staff, and organize and lead local trade shows and meetings.
- Review required documentation with patients and answer questions to support product sales and medical claims reimbursement.
- Coordinate and conduct patient demonstrations and training, including scheduling appointments, bringing necessary equipment and supplies, and measuring and fitting patients.
- Educate patients and caregivers on device use, including garment donning and doffing, use of the controller and app, following product instructions, initiating therapy sessions, and general product support.
- Assist the Product Specialist with sales strategy and execution to achieve or exceed monthly, quarterly, and annual sales goals.
- Provide customer support through education about lymphedema and venous disorders, treatment protocols, and reimbursement requirements.
- Comply with applicable federal and state regulatory requirements, including HIPAA, Stark Law, and the Sunshine Act.
- Travel within the target territory.
Benefits
- Base compensation plus quarterly and annual bonus compensation.
- A well-rounded benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
