Associate Product Specialist

Koya Medical, Inc.•Remote (MA, US), MA

1d•$65,000 - $70,000•Remote

About The Position

Koya Medical is launching Dayspring®, a wearable, mobility-enabled compression system designed to support movement, mobility, and personalized care. The system includes an active garment using Flexframe® technology, a rechargeable handheld controller, and a mobile app for programming treatment options. Dayspring is FDA cleared to treat lymphedema and other conditions affecting lymphatic flow in the upper and lower extremities. The Associate Product Specialist supports sales activities in an assigned territory, conducting clinical presentations, patient demonstrations, and trainings, and helping facilitate product sales and medical claims reimbursement. The role reports to the Area Director of Sales and is expected to grow into a Product Specialist role within 12 months as the sales organization expands. The position requires travel within the target territory.

Requirements

Bachelor’s degree in a health or science major, a health-related certification, or equivalent work experience.
Two to five years of experience in home medical or durable medical equipment sales, including clinic/physician-facing and patient-facing work.
Strong working proficiency in health care coverage and reimbursement processes to facilitate patient access to products.
Previous sales experience may substitute for the stated experience or education requirements, or be accepted at the Company’s discretion.
Strong verbal and written communication skills, with the ability to be persuasive and credible with varied audiences.
Detail-oriented and organized, with demonstrated ability to develop and execute a systematic sales process.
Experience with and disciplined use of a CRM such as Salesforce.com or similar.
Functional proficiency with Microsoft Office and Google Suite products.

Nice To Haves

Creative and successful introduction of new or novel products or portfolios.
Current contacts and relationships with clinicians in oncology and vascular care and therapists who treat lymphedema and venous disease.
Experience selling in the U.S. Department of Veterans Affairs or other government-affiliated health care systems, such as Indian Health Systems.
Hands-on orientation and comfort with the pace and ambiguity of a startup.
Goal- and objective-oriented, adaptive, hardworking, highly motivated, entrepreneurial, and self-starting.
Coachable and open to learning and continuous improvement.
Performance metric-based orientation.
Prior collaboration with marketing, market access, and sales training.
Experience operating in a highly regulated industry and with prescription-based products.

Responsibilities

Work with physicians, therapists, and other clinicians to increase awareness of and educate them about the Dayspring System and Koya Medical products and services.
Conduct sales presentations and product demonstrations for clinical staff, and organize and lead local trade shows and meetings.
Review required documentation with patients and answer questions to support product sales and medical claims reimbursement.
Coordinate and conduct patient demonstrations and training, including scheduling appointments, bringing necessary equipment and supplies, and measuring and fitting patients.
Educate patients and caregivers on device use, including garment donning and doffing, controller and app use, product instructions, starting therapy sessions, and general product support.
Assist the Product Specialist with sales strategies and execution to achieve or exceed monthly, quarterly, and annual sales goals.
Provide customer support through education about lymphedema and venous disorders, treatment protocols, and reimbursement requirements.
Comply with applicable federal and state regulatory requirements, including HIPAA, Stark Law, and the Sunshine Act.
Travel within the target territory.