Associate Product Specialist
About The Position
Koya Medical is an early-stage startup launching Dayspring®, a wearable, mobility-enabled compression system designed to treat lymphedema and other conditions affecting lymphatic flow in the upper and lower extremities. The system includes a breathable active garment using Flexframe® technology, a rechargeable handheld controller, and a mobile app for programming personalized treatment options. The position supports sales activities in the Peoria, Illinois territory and reports to the Area Director of Sales. The Associate Product Specialist is expected to grow into a Product Specialist role within 12 months as the sales organization expands. The role educates physicians, clinicians, patients, and caregivers about Dayspring and Koya Medical’s other products and services. It includes clinical presentations, product and patient demonstrations, training, sales support, documentation collection, and assistance with product access and medical claims reimbursement. The role involves travel within the target territory and compliance with applicable federal and state regulations, including HIPAA, Stark Law, and the Sunshine Act. Koya Medical offers base compensation plus quarterly or annual bonus compensation and a benefits program.
Requirements
- Bachelor’s degree in a health or science major, a health-related certification, or equivalent work experience.
- Two to five years of experience in home medical or durable medical equipment sales, including clinic/physician-facing and patient-facing work.
- Strong working proficiency in health care coverage and reimbursement processes to facilitate product access for patients.
- Previous sales experience may be accepted in lieu of the required experience or education, or at the Company’s discretion.
- Strong verbal and written communication skills and the ability to communicate persuasively and credibly with varied audiences.
- Detail-oriented and organized, with demonstrated ability to develop and execute a systematic sales process.
- Experience using CRM software such as Salesforce.com or similar, with disciplined usage.
- Functional proficiency with Microsoft Office and Google Suite products.
Nice To Haves
- Experience introducing new or novel products or portfolios successfully and creatively.
- Existing contacts and relationships with clinicians, including oncology and vascular clinicians, and therapists treating lymphedema and venous disease.
- Experience selling in the U.S. Department of Veterans Affairs or other government-affiliated health care systems, such as Indian Health Systems.
- Hands-on orientation and enjoyment of the pace and ambiguity of a startup.
- Goal- and objectives-oriented, adaptive, hard-working, highly motivated, entrepreneurial, and self-starting.
- Coachable and open to learning and continuous improvement.
- Performance metric-based orientation.
- Prior collaboration with marketing, market access, and sales training.
- Experience operating in a highly regulated industry and with prescription-based products.
Responsibilities
- Work with physicians, therapists, and other clinicians to increase awareness of and educate them about the Dayspring System and Koya Medical’s products and services.
- Conduct sales presentations and product demonstrations for clinical staff, and organize and lead local trade shows and meetings.
- Review required documentation with patients and answer questions to support product sales and medical claims reimbursement.
- Coordinate and conduct patient demonstrations and training, including scheduling and confirming appointments, bringing necessary equipment and supplies, and measuring and fitting patients.
- Educate patients and caregivers on device use, including garment donning and doffing, controller and app use, product instructions, starting therapy sessions, and general product support.
- Assist the Product Specialist with sales strategies and execution to achieve or exceed monthly, quarterly, and annual sales goals.
- Provide customer support and education about lymphedema and venous disorders, treatment protocols, and reimbursement requirements.
- Comply with applicable federal and state regulatory requirements, including HIPAA, Stark Law, and the Sunshine Act.
- Travel within the target territory.
- Facilitate sales pull-through activities, including collecting patient authorizations, prescriptions, and medical records, and finalizing sales.
Benefits
- Competitive base compensation.
- Quarterly and/or annual bonus compensation.
- Well-rounded benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
