Associate Product Specialist
About The Position
Koya Medical is seeking an Associate Product Specialist to support sales activities in the Westchester/Hudson Valley, New York territory. The role focuses on educating physicians, clinicians, patients, and caregivers about Koya Medical’s Dayspring devices and supporting product access, demonstrations, training, and sales. The Associate Product Specialist reports to the Area Director of Sales and is expected to grow into a Product Specialist role within 12 months as the sales organization expands. Dayspring is Koya Medical’s wearable, mobility-enabled compression system for lymphedema and similar conditions affecting lymphatic flow in the upper and lower extremities. Its components include an active garment using Flexframe technology, a rechargeable handheld controller, and a mobile app for programming treatment options. The position involves travel within the assigned territory and work in a fast-paced startup environment. Koya Medical offers base compensation plus quarterly/annual bonus compensation and a benefits program.
Requirements
- Bachelor’s degree in a health or science major, a health-related certification, or equivalent work experience.
- Two to five years of experience in home medical or durable medical equipment sales involving both clinic/physician-facing and patient-facing work.
- Strong working proficiency with health care coverage and reimbursement processes to facilitate product access for patients.
- Previous sales experience may be accepted in lieu of the stated experience or education, or at the Company’s discretion.
- Strong verbal and written communication skills; ability to be persuasive and credible with a wide variety of audiences.
- Ability to develop and execute a systematic sales process; detail-oriented and organized.
- Experience with and disciplined use of CRM software such as Salesforce.com or similar.
- Functional proficiency with Microsoft Office and Google Suite products.
- Ability to travel within the assigned territory.
Nice To Haves
- Creative and successful introduction of new or novel products or portfolios.
- Current contacts and relationships with oncology and vascular clinicians and therapists who treat lymphedema and venous disease.
- Experience selling in the U.S. Department of Veterans Affairs or other government-affiliated health care systems, such as Indian Health Systems.
- Hands-on orientation and comfort with the pace and ambiguity of a startup.
- Goal- and objectives-oriented, adaptive, hardworking, highly motivated, entrepreneurial, and self-starting.
- Coachable and open to learning and continuous improvement.
- Performance metric-based orientation.
- Prior collaboration with marketing, market access, and sales training.
- Experience operating in a highly regulated industry and with prescription-based products.
Responsibilities
- Work with physicians, therapists, and other clinicians to increase awareness of and educate them about the Dayspring System and other Koya Medical products and services.
- Conduct sales presentations and product demonstrations for clinical staff, and organize and lead local trade shows and meetings.
- Review required documentation with patients and answer questions to support product sales and medical claims reimbursement.
- Coordinate and conduct patient demonstrations and training, including scheduling and confirming appointments, bringing necessary equipment and supplies, and measuring and fitting patients.
- Educate patients and caregivers on device use, including garment donning and doffing, use of the controller and app, following product instructions, initiating therapy sessions, and general product support.
- Assist the Product Specialist with sales strategies and execution to achieve or exceed monthly, quarterly, and annual sales goals.
- Provide customer support through training and education about lymphedema and venous disorders, treatment protocols, and reimbursement requirements.
- Comply with applicable federal and state regulatory requirements, including HIPAA, Stark Law, and the Sunshine Act.
- Travel within the target territory.
Benefits
- Competitive base compensation plus quarterly and annual bonus compensation.
- Well-rounded benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
