Associate Patient Care Coordinator

UnitedHealth Group•Seattle, WA

5d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator is an integral member of the care team and the first point of contact for people contacting the provider’s practice. The role organizes the practice’s daily activities and paperwork, completes established processes and protocols, and works cooperatively with team members to support the organization’s mission, deliver excellent customer service, follow Lean processes, and help meet financial, clinical, and service goals. The position is based at 904 7th Avenue, Seattle, WA 98104. The schedule is Monday through Friday for 40 hours per week, between 6:30 a.m. and 5:00 p.m.; the supervisor determines the specific schedule upon hire. The role may require covering other offices as needed and adapting to a continuously changing environment, including occasional difficult situations.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare experience.
Ability to work independently and demonstrate good judgment and accountability.
Demonstrated ability to work well with healthcare providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate information clearly and concisely and understand and interpret information from others.

Nice To Haves

At least 1 year of working knowledge of Epic EMR software.
Experience taking inbound and making outbound calls.
At least 1 year of experience in a medical office performing duties such as appointment scheduling, patient check-in/check-out, and insurance verification, or healthcare experience.

Responsibilities

Greet customers in the practice and provide instruction or direction by phone and in person.
Obtain accurate, up-to-date patient information, including name, address, and insurance information.
Verify insurance on the date of service and complete pending work-queue actions such as insurance eligibility checks.
Follow payment security policies and procedures in accordance with Optum Medical guidelines.
Obtain patient signatures for required documents and upload valid government-issued state identification and patient insurance cards.
Schedule and coordinate patient appointments as directed.
Maintain an organized, clean work area free of clutter.
Prepare documentation and records accurately as directed or needed for patient care.
Meet or exceed performance measures established by the Practice Management Department.
Follow established policies and procedures related to the position, as well as OSHA/WISHA guidelines including PPE use and HIPAA regulations.
Participate and contribute in a team-based environment, maintain a team-supportive attendance record, and work effectively with healthcare providers.
Deliver quality customer service consistent with Optum’s efforts to become a High-Performance Organization.
Adapt and perform effectively in a changing environment and in occasional difficult situations.
Cover other offices as needed and perform other duties as assigned.

Benefits

Paid time off accruing from the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee assistance program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
Comprehensive benefits package, subject to eligibility requirements.