Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator for its Rockville Centre, New York location. The role completes established processes and protocols, works cooperatively with the care team, provides excellent customer service, adheres to Lean processes, and supports financial, clinical, and service goals. The position helps maintain continuity of care through scheduling and tracking systems and supports patients, families, care team members, and other health care professionals through effective communication and documentation. This is a 37.5-hour work week. The schedule includes Monday, Tuesday, and Thursday from 8:00 a.m. to 6:00 p.m.; Friday from 8:00 a.m. to 5:00 p.m.; and Saturday from 8:00 a.m. to 12:30 p.m. The supervisor determines the shift schedule upon hire, and hours may change according to business needs. The work location is 2 Lincoln Ave., Suite 301, Rockville Centre, NY 11570. Hourly pay ranges from $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or healthcare experience.
- At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
- Ability to work 37.5 hours per week, including every Saturday from 8:00 a.m. to 12:30 p.m.
- Ability to work independently while demonstrating good judgment and accountability.
- Ability to work well with health care providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize work to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
Nice To Haves
- Experience working with an electronic health record (EPIC).
- Knowledge of medical terminology.
- Knowledge of insurance carriers and managed care plans.
- At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, insurance verification, collecting co-pays, and maintaining medical records, or other healthcare experience.
Responsibilities
- Obtain accurate, current patient information, including name, address, and insurance information.
- Verify insurance on the date of service.
- Obtain patient signatures on required documents.
- Maintain medical records.
- Confirm and schedule appointments.
- Follow Optum Medical payment security policies and procedures.
- Answer incoming calls courteously and promptly, direct calls, and take messages.
- Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
- Provide prompt, courteous patient follow-up services, such as scheduling specialist and follow-up appointments.
- Follow employee policies identified via Sparq.
- Work cohesively with fellow employees to achieve team goals.
- Support continuity of care through scheduling and tracking systems.
- Communicate effectively with patients, families, team members, and other health care professionals, including through documentation, case conferences, communication notes, and evaluations.
- Comply with administrative policies to ensure quality of care.
- Accurately and efficiently scan documents, monitor the fax server, retrieve and scan documents, and assign them to the appropriate electronic chart.
- Keep abreast of current medical requirements relevant to the position, maintain patient confidentiality, and comply with HIPAA and OSHA requirements.
- Perform other duties as assigned.
Benefits
- Paid time off accruing from the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and recognition programs.
- Incentive programs.
- Development opportunities for other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
