Associate Patient Care Coordinator

UnitedHealth Group • San Antonio, TX

2d • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator provides front office support and reports to the Center Administrator. The role handles appointment scheduling, patient registration, cashiering, incoming calls, medical records, and other clerical functions. The position is located at 430 W Sunset Rd, Suite 201, San Antonio, TX 78209, and works Monday through Friday from 8:00 AM to 5:00 PM.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Basic proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Greet patients and manage appropriate standard wait times.
• Complete check-in and check-out tasks, including verifying patient demographics and insurance, completing pre-authorizations or precertifications, and copying required documents.
• Collect co-payments, co-insurance, and deductibles and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Answer phones, schedule appointments, redirect calls, assist callers with questions or concerns, and take messages.
• Maintain and manage medical records, including filing, scanning, and preparing records for schedules.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Scan and/or file correspondence, process medical-record release requests, and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid time off accrued starting with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and recognition programs.
• Incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED