Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator to join its team in Fishkill, New York. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The coordinator helps maintain continuity of care through scheduling and tracking systems and supports patients, families, team members, and healthcare professionals through effective communication and documentation. This is a 40-hour-per-week, Monday-through-Friday position, scheduled between 8:00 a.m. and 5:30 p.m. The supervisor determines the schedule upon hire, and it may change based on business needs. The work location is 600 Westage Drive, Third Floor, Fishkill, NY 10549. The role includes patient registration and checkout, appointment and procedure scheduling, insurance verification, records and referral handling, telephone support, follow-up services, and document scanning and routing. Employees must maintain patient confidentiality and follow applicable HIPAA, OSHA, Optum, and UnitedHealth Group policies and requirements. The position offers an hourly pay range of $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. The employer describes a comprehensive benefits program, subject to eligibility requirements, and provides development opportunities.
Requirements
- High school diploma or GED.
- At least 1 year of computer proficiency experience, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
- At least 1 year of customer service or healthcare-related experience.
- Ability to work independently and demonstrate good judgment and accountability.
- Demonstrated ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
Nice To Haves
- At least 1 year of experience in a medical office performing duties such as appointment scheduling, patient check-in/check-out, insurance verification, copay collection, and medical records maintenance.
- Experience working with an electronic health record (EPIC).
- Knowledge of medical terminology.
- Knowledge of insurance verification.
- Experience working with scheduling programs.
Responsibilities
- Obtain and update accurate patient information, including name, address, and insurance information.
- Verify insurance on the date of service.
- Schedule procedures in an organized and efficient manner.
- File and maintain medical records.
- Confirm and schedule appointments.
- Answer incoming and outgoing calls promptly and courteously, and relay messages to appropriate team members.
- Follow payment security policies and procedures according to Optum Medical guidelines.
- Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
- Check patients in and out.
- Complete referral documentation promptly.
- Provide patient follow-up services, such as scheduling specialist and follow-up appointments and obtaining laboratory results or specialist reports.
- Follow employee policies identified via Sparq.
- Work cohesively with fellow employees to achieve team goals.
- Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
- Support continuity of care through scheduling and tracking systems.
- Communicate effectively with patients, families, team members, and other healthcare professionals, as evidenced by documentation, case conferences, communication notes, and evaluations.
- Comply with administrative policies to ensure quality of care.
- Scan documents accurately and efficiently, monitor the fax server, retrieve and scan documents, and assign documents to the appropriate electronic chart.
- Keep current with medical requirements relevant to the position, maintain patient confidentiality, and comply with HIPAA and OSHA requirements.
- Abide by the Optum/UHG code of conduct.
- Perform other duties as assigned.
Benefits
- Paid time off accrued starting with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
