Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator reports to the Center Administrator and provides front-office support, including appointment scheduling, patient registration, cashiering, answering incoming calls, and related clerical functions. The position is based at 8526 Del Webb Blvd. in Las Vegas, Nevada, and may require travel to other sites for coverage depending on business needs. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. The role supports patient access and clinic operations by greeting patients, managing check-in and check-out, maintaining accurate demographic and insurance information in IDX, collecting co-pays, keeping the waiting room organized, and coordinating with back-office staff to support smooth patient flow. It also involves addressing service issues and complaints and assisting coworkers, including floating to other areas when requested. The role requires a high school diploma or GED, at least one year of customer-service experience, at least one year of administrative support experience in a healthcare, medical office, or health insurance environment, and beginner proficiency with Microsoft Office applications. Data-entry experience and experience with EMR applications are preferred. The hourly pay range is $16.00 to $29.00 based on full-time employment. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer-service experience.
- At least 1 year of administrative support experience in a healthcare, medical office, and/or health insurance environment.
- Beginner-level proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Nice To Haves
- At least 1 year of data-entry experience.
- At least 1 year of experience with EMR computer applications.
Responsibilities
- Schedule patient appointments, verifying the correct visit type and primary care provider.
- Provide exceptional service to customers.
- Greet patients and manage patient check-in and check-out.
- Verify and update patient demographic and insurance information in IDX as necessary.
- Collect appropriate co-pays and follow cash-handling policies.
- Maintain waiting-room cleanliness, communicate pertinent information to patients, and ensure patients have been assisted.
- Work with back-office staff to support smooth patient flow.
- Resolve service issues and complaints, referring matters to appropriate management or clinical personnel when necessary.
- Assist coworkers and team members with duties when requested, including floating to other areas.
- Answer incoming calls and perform related clerical functions.
Benefits
- Paid Time Off that begins accruing with the first pay period.
- 8 paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
