Associate Patient Care Coordinator

Allmed Staffing • Bayonne, NJ

2d

About The Position

The Associate Patient Care Coordinator supports front desk and care coordination operations for a small clinical team consisting of one front desk staff member, two medical assistants, and two providers. The role handles patient registration, scheduling, insurance and referral management, collection of copays and balances, and coordination of care.

Requirements

• High school diploma or GED.
• At least 2 years of healthcare experience.

Nice To Haves

• Excellent customer service and patient engagement skills.
• Ability to build rapport with patients and families.
• Professional, courteous, and compassionate demeanor.

Responsibilities

• Check in patients and verify demographic information.
• Verify and update insurance coverage and eligibility.
• Obtain referrals and authorizations when required, and escalate authorization issues as needed.
• Collect copays, deductibles, and outstanding balances.
• Ensure all required forms are completed.
• Schedule, reschedule, and cancel appointments; confirm upcoming visits; and manage provider schedules and templates.
• Coordinate testing, procedures, and follow-up appointments.
• Answer phone calls and patient inquiries, provide appointment instructions and directions, and assist patients with portal enrollment and access.
• Follow up with patients regarding missed appointments or outstanding requirements.
• Attach and manage referrals in the EMR and communicate with insurance companies about coverage questions.
• Coordinate care between patients, providers, specialists, and ancillary departments.
• Ensure required records, labs, and imaging are available before appointments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED