Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator (Adult Medicine) performs general clinic office functions that support efficient and effective patient care. Duties include patient registration, insurance verification, collecting applicable co-insurance and co-payments, scheduling diagnostic and follow-up appointments, and answering phones. The position is located at 524 Singing Oaks, Spring Branch, TX 78070, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. The role supports patients, clinic staff, and the public through front-desk service, administrative and financial processes, phone support, and medical-record management. The hourly pay range is $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Intermediate proficiency in Microsoft Office applications.
Nice To Haves
- At least 1 year of experience with electronic health records (ECW).
- Prior experience working in a medical office and/or with insurance verification.
Responsibilities
- Greet arriving patients and manage wait times.
- Complete check-in and check-out tasks, including insurance verification, procedure pre-authorizations or precertifications, and copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Answer phones, schedule appointments, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
- Maintain medical records, including filing or scanning records and preparing records for the schedule.
- Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Perform other related duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
