Associate Patient Care Coordinator

UnitedHealth Group • Plainview, NY

1d • $16 - $29 • Onsite

About The Position

Optum NY/NJ is seeking an Associate Patient Care Coordinator to join the Long Island Pediatric Ophthalmology and Strabismus team in Plainview, NY. As a member of the Optum Care Delivery team, the coordinator is responsible for completing set processes and protocols while working cooperatively with the care team to support the organization's vision and mission. The role involves delivering excellent customer service, adhering to Lean processes, and supporting teams in meeting financial, clinical, and service goals in a fast-paced environment.

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or Healthcare related experience

Nice To Haves

• 1+ years of experience working in medical front office/ Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, Fax and maintain medical records
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Check In and Check Out patients
• Ability to maintain and work the front desk in-basket pool.
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

Benefits

• Paid Time Off
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or Health Saving account
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Short-term disability
• Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED