Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator reports to the Center Administrator and provides front-office support, including appointment scheduling, patient registration, cashiering, answering incoming calls, and other related clerical functions. The position is based at 2845 Siena Heights, Henderson, NV 89110, and requires willingness and ability to travel to other sites in Henderson and Las Vegas for training and coverage, depending on business need. The schedule is Monday through Friday, with 8-hour shifts scheduled between 6:30 a.m. and 6:00 p.m. PST; the schedule will be determined upon hire. The role supports patients and office operations through check-in and check-out, insurance and demographic verification, payment collection, appointment scheduling, phone support, and medical-record maintenance. The coordinator is expected to build and maintain effective working relationships with patients, employees, and the public, and to perform other related duties as assigned.
Requirements
- High school diploma or GED.
- At least 1 year of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
- Beginner-level proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
- Access to reliable transportation.
- Willingness and ability to travel to other sites in Henderson and Las Vegas for training and coverage, depending on business need.
- Pass a drug test before beginning employment.
Nice To Haves
- Prior experience with EMR computer applications.
- At least 1 year of data entry experience.
- OBGYN or pediatric experience.
- Bilingual in English and Spanish.
Responsibilities
- Greet arriving patients and manage appropriate standard wait times.
- Complete patient check-in and check-out tasks, including verifying demographic and insurance information, completing pre-authorizations and/or precertification of procedures, and copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Answer phones and schedule appointments.
- Redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
- Maintain medical records, including filing or scanning records and preparing records for the schedule.
- Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Perform other related duties as assigned.
Benefits
- Paid time off that begins accruing with the first pay period.
- 8 paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
