Associate Patient Care Coordinator

UnitedHealth Group•Redlands, CA

1d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator provides front-office support in a clinical environment and is responsible to the Center Administrator. The role includes appointment scheduling, patient registration, cashiering, answering incoming calls, and other related clerical functions. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, at 2 W Fern Ave, Redlands, CA 92373.

Requirements

High school diploma or GED.
At least 6 months of experience in a customer service-based role.
Basic-level experience in MS Office.

Nice To Haves

At least 1 year of experience in a customer service role.
At least 1 year of experience in a healthcare office setting.

Responsibilities

Greet patients and direct them to appropriate departments.
Answer multiple phone lines, direct calls, and take messages as needed.
Verify patient information and insurance eligibility, and collect payments.
Direct patients to complete forms and process patient-related paperwork.
Inform the provider’s assistant of no-shows and cancellations.
Make follow-up appointments and call patients to confirm appointments.
Contact bumped patients and reschedule appointments as appropriate.
Perform assigned front-office duties in a fast-paced, customer-oriented clinical environment.

Benefits

Paid time off accruing from the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Development opportunities.