Associate Patient Care Coordinator

UnitedHealth Group • Fort Worth, TX

14h • $16 - $29 • Onsite

About The Position

The Associate Patient Care Coordinator provides front-office support at a patient care center and is responsible to the Center Administrator. Duties include appointment scheduling, patient registration, cashiering, answering incoming calls, and other related clerical functions. The position is located at 9701 Harmon Rd, Suite 141, Fort Worth, TX 76177. Hours are Monday through Friday, 7:30 a.m. to 5:00 p.m.; the supervisor determines the schedule.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Beginner-level proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• At least 1 year of experience with medical office processes.
• At least 1 year of experience with EMR software, such as ECW.
• At least 1 year of related work experience, including data entry.
• Bilingual in English and Spanish.

Responsibilities

• Greet patients as they arrive and manage appropriate standard wait times.
• Complete patient check-in and check-out tasks, including verifying demographic and insurance information, completing pre-authorizations and/or precertifications for procedures, and copying required documents.
• Collect co-payments, co-insurance, and deductibles, and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Answer phones and schedule appointments.
• Answer telephone calls, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Manage medical records, including maintaining, filing or scanning, and preparing records for schedules.
• Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid Time Off accrued beginning with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED