Per Diem Associate Patient Care Coordinator

UnitedHealth Group•Brewer, ME

7h•$16 - $29•Onsite

About The Position

Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. The Pre-Registration Representative is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service. This position is per diem, Monday-Friday. Employees are required to work our normal business hours of 7:00am-5:30pm EST. Our office is located at 43 Whiting Hill Road Brewer, ME 04412. We offer 3-6 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST, Monday - Friday. Training will be conducted onsite (timing varies). You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED
6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
Beginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work on a per diem basis between the hours of 7:00am - 5:30pm Monday - Friday
Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
Must be 18 years of age OR older

Nice To Haves

1+ years of registration experience in a hospital or medical setting
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care settings
Previously worked for Northern Light Health

Responsibilities

Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person
Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter
Engages other departments to assist with patient questions or needs
Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service
Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics
Meets/exceeds department defined productivity, and audit goals and upholds all department policies and procedures
Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts
Verifies insurance coverage and benefits, updating the encounter appropriately
May perform other duties upon request