Associate Patient Care Coordinator
UnitedHealth Group•Pharr, TX
•$16 - $29•Onsite
About The Position
The Associate Patient Care Coordinator provides front-office support at an Optum care location and is responsible to the Center Administrator. The role supports patient access and administrative operations through appointment scheduling, patient registration, cashiering, answering incoming calls, and related clerical functions. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., at 1701 S. Cage Blvd., Suite 116, Pharr, Texas.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Beginner-level proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Nice To Haves
- Experience working with E Clinical Works (ECW).
- Bilingual in English and Spanish.
- Working knowledge of medical office procedures and medical terminology.
Responsibilities
- Greet arriving patients and manage the 20-minute wait time.
- Assist patients with intake processes, including copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Answer phones and schedule appointments.
- Maintain and manage medical records, including filing or scanning records and preparing them for the schedule.
- Ensure correspondence is scanned and/or filed in a timely manner.
- Process medical-record release requests and maintain appropriate logs.
- Perform other related duties as assigned.
Benefits
- Paid time off accruing from the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
