Associate Patient Care Coordinator

UnitedHealth Group•Waukesha, WI

14d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator supports patient access and hospital switchboard operations at ProHealth Care in Waukesha, Wisconsin. The role welcomes patients and visitors, communicates by phone and video, protects confidential information, and completes patient registration and financial documentation. It also coordinates with financial, scheduling, clearance, and clinical departments to help ensure patient encounters are completed. The coordinator provides wayfinding and hospital information, handles incoming hospital calls and overhead codes, and follows departmental procedures and accuracy standards. The position follows a rotating overnight schedule: Week 1 is Sunday, Monday, Wednesday, and Thursday from 11:00 PM to 7:00 AM; Week 2 is Monday, Tuesday, Thursday, Friday, and Saturday from 11:00 PM to 7:00 AM. The hourly pay range is $16.00 to $29.00, based on full-time employment. External applicants may be eligible for a $2,000 sign-on bonus. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in an office setting or professional work environment.
Intermediate proficiency with Microsoft Office products.
Ability to work the stated rotating overnight schedule: Week 1, Sunday, Monday, Wednesday, and Thursday, 11:00 PM–7:00 AM; Week 2, Monday, Tuesday, Thursday, Friday, and Saturday, 11:00 PM–7:00 AM.
Must be at least 18 years of age.
Pass a drug test before beginning employment.

Nice To Haves

At least 2 years of customer service experience in a hospital setting.
At least 2 years of scheduling experience in a clinical setting.
Experience in a medical office or emergency department.
Experience with an electronic medical records system.
Knowledge of medical terminology.

Responsibilities

Greet visitors and patients in person.
Communicate by telephone or video conferencing while providing excellent customer service.
Protect confidential information and disclose it only to authorized individuals.
Maintain technical knowledge of departmental procedures and current physician on-call schedules to support appropriate communication with ProHealth Care Physicians.
Enter and update patient demographic and financial information, registering patients as early in the process as possible.
Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
Explain patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to help complete all aspects of patient encounters.
Provide wayfinding instructions and hospital information as requested.
Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance to resolve issues as needed.
Follow all implemented Switchboard departmental processes.
Answer incoming hospital calls and handle overhead codes in accordance with policy and procedures.
Perform other duties upon request.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Potential $2,000 sign-on bonus for eligible external applicants.