Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator performs general clinic office functions that support efficient and effective patient care. Duties include patient registration, insurance verification, collection of applicable co-insurance and co-payments, scheduling diagnostic and follow-up appointments, and answering phones. The role provides service to patients, supports clinic operations, and coordinates with back-office staff to promote smooth patient flow. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., at 5340 Walzam Road Suite# 5340, San Antonio, Texas.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
Nice To Haves
- At least 1 year of experience in a healthcare setting.
- At least 1 year of experience with insurance programs and basic managed care principles, such as referrals and prior authorization.
- Experience working with an electronic health record.
- Medical office setting experience.
- Knowledge or understanding of CPT/ICD-10 coding.
- Knowledge of medical terminology.
- Bilingual Spanish/English.
Responsibilities
- Provide exceptional service to all customers.
- Greet patients and check them in and out.
- Ensure patient demographics and insurance information are correct in IDX and update them as necessary.
- Collect appropriate co-payments and follow cash-handling policies.
- Schedule appointments, verifying the correct visit type and primary care provider.
- Manage waiting-room cleanliness, communicate pertinent information to patients, and ensure all patients have been assisted.
- Work with back-office staff to ensure smooth patient flow.
- Resolve service issues and complaints, referring them to appropriate management or clinical personnel when necessary.
- Assist co-workers and team members with duties when requested, including floating to other areas.
- Answer phones and support patient registration, insurance verification, and scheduling of diagnostic and follow-up appointments.
Benefits
- Paid time off accruing from the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
