Associate Patient Care Coordinator

UnitedHealth Group•Mount Pleasant, PA

69d•$16 - $29•Onsite

About The Position

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. This position is full-time. Employees are required to work Monday – Friday – 6 AM – 4:30 PM ET – 8 hours within that time frame. Shifts will be at either 508 S. Church St, Mount Pleasant, PA or 854 Vanderbilt Rd, Connellsville, PA 15425 – Combination between these two wherever needed but you will know ahead of time which location you will be at. We offer 3-4 weeks of paid training. Training consists of 20 “buddy shifts” as well as a training program with a training team on the computer that is about one weeklong. The hours of the training will be based on the schedule of the person you will be shadowing.

Requirements

High School Diploma/GED
1+ years of experience working in a customer service environment OR working in a professional/military setting using a computer and telephone
Provide the proper service to our customers we require so that our employees adhere to our work schedule policies and demonstrate the attendance and flexibility that is required.
Would you be willing to work occasional overtime, weekends or holidays as needed
Ability to work at 508 S. Church St, Mount Pleasant, PA and 854 Vanderbilt Rd, Connellsville, PA 15425 – Combination between these two wherever needed
Possess a valid driver's license, reliable transportation, and current automobile insurance

Nice To Haves

Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments

Responsibilities

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre-certification, pre-determination, and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units