Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator for its Carmel, New York team. This role completes established processes and protocols and works cooperatively with the care team to support the organization’s mission, provide excellent customer service, follow Lean processes, and help meet financial, clinical, and service goals. The position is based at 664 Stoneleigh Ave., Suite 201, Carmel, NY 10512. The schedule is 40 hours per week, Monday through Friday, between 7:00 a.m. and 6:00 p.m.; the manager determines the specific schedule upon hire, and hours may change based on business needs. Travel to other offices and cross-training or assisting at other locations or departments may be needed. The coordinator provides front-office and administrative support for patients and the care team, including greeting patients, maintaining accurate information and records, verifying insurance, scheduling appointments, handling documents and referrals, and supporting continuity of care. The role requires maintaining patient confidentiality and complying with HIPAA, OSHA, and applicable administrative and employee policies.
Requirements
- High school diploma or GED.
- At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
- At least 1 year of customer service and/or healthcare-related experience.
- Ability to work the hours listed in the posting.
- Ability to travel to other offices for coverage if needed.
- Ability to work independently and demonstrate good judgment and accountability.
- Ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to communicate clearly and understand and interpret information from others.
Nice To Haves
- Experience working with an electronic health record.
- Knowledge of medical terminology.
- At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting copayments, and maintaining medical records.
Responsibilities
- Greet patients and visitors promptly, courteously, and helpfully.
- Obtain and update accurate patient information, including name, address, and insurance information.
- Verify insurance on the date of service.
- Check patients in and out.
- Schedule and confirm appointments in an organized and efficient manner.
- Obtain patient signatures on required documents.
- File and maintain medical records.
- Follow Payment Security policies and procedures according to Optum Medical guidelines.
- Complete referral documentation promptly.
- Provide prompt, courteous follow-up services, such as scheduling specialist appointments.
- Follow Optum Employee Policies identified via Sparq.
- Work cooperatively with colleagues to achieve team goals.
- Support continuity of care through scheduling and tracking systems.
- Communicate effectively with patients, families, team members, and other healthcare professionals, documenting communication as appropriate.
- Comply with administrative policies to support quality of care.
- Scan documents accurately and efficiently, monitor the fax server, and retrieve or scan documents and assign them to the appropriate electronic chart.
- Maintain patient confidentiality and comply with HIPAA and OSHA requirements.
- Travel to other offices for coverage if needed.
- Cross-train and assist at other locations or departments if needed.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
