Associate Patient Care Coordinator

UnitedHealth Group•Hoboken, NJ

2d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator for a multispecialty healthcare facility in Hoboken, New Jersey. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The coordinator reports to the site manager and assists in leading front desk staff. This is a 40-hour work week with eight-hour shifts scheduled Monday through Friday between 8:00 a.m. and 8:00 p.m., plus rotating Saturdays from 8:00 a.m. to 2:00 p.m. The position supports patient registration, scheduling, records management, referrals, insurance-related workflows, and communication with patients, families, clinical staff, and other healthcare professionals. It also involves some limited assistance with clinical duties and participation in new employee orientation and clinical competency requirements.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare experience.
Ability to work independently and demonstrate good judgment and accountability.
Ability to work effectively with healthcare providers and coworkers and to be receptive to coaching.
Strong organizational and time-management skills; ability to multitask, prioritize, and meet deadlines.
Ability to work under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate clearly and understand and interpret information from others.

Nice To Haves

Excellent communication skills and phone etiquette.
Experience with an electronic health record or EPIC.
At least 1 year of medical office experience performing duties such as appointment scheduling, patient check-in/check-out, insurance verification, copay collection, and medical records maintenance.
Bilingual in Spanish and English.
Ability to travel to other offices if needed.

Responsibilities

Obtain and update patient information, including name, address, and insurance information.
Verify insurance on the date of service and obtain patient signatures on required documents.
Upload valid government-issued state identification and patient insurance cards.
Complete occupational medicine registration workflows accurately.
File, organize, and maintain medical records.
Correct registration work queue errors and work in claims-edit and referral queues to resolve registration errors for submission to insurance companies.
Confirm and schedule appointments, including specialist and follow-up appointments.
Answer telephone calls promptly and courteously and perform referral documentation promptly.
Help patients obtain copies of lab results or specialist reports.
Follow Optum employee policies and work with colleagues to achieve team goals.
Maintain patient confidentiality and comply with applicable HIPAA and OSHA requirements.
Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and healthcare professionals, including through documentation, case conferences, communication notes, and evaluations.
Notify clinical staff of schedule changes and follow administrative policies to support quality of care.
Scan documents accurately, monitor the fax server, retrieve and scan documents, and assign them to the appropriate electronic chart.
Participate in the scheduling portion of orientation for new field employees and distribute updates and changes as needed.
Complete new clinical competencies issued by the Educational Committee.
Work independently and assist with clinical duties on a limited basis.
Perform other related duties and assignments as required.

Benefits

Paid time off accrued beginning with the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short- and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and development opportunities.
Incentive and recognition programs.
401(k) contribution, subject to eligibility requirements.