Associate Patient Care Coordinator

UnitedHealth Group • Henderson, NV

55d • $16 - $29 • Onsite

About The Position

Southwest Medical, part of Optum, is hiring a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator. The position completes established processes and protocols, works cooperatively with the care team, supports the organization’s vision and mission, delivers excellent customer service, follows Lean processes, and helps teams meet financial, clinical, and service goals.

The schedule is Monday through Friday, with eight-hour shifts between 6:30 a.m. and 5:30 p.m. Eastern Time. This is a 40-hour workweek, with the schedule determined by the supervisor upon hire. The primary location is 2845 Siena Heights, 2nd Floor, Henderson, Nevada 89052. Training and coverage at other sites may be required, and the employee must be willing and able to travel to other sites based on business needs.

The role greets patients, completes check-in and check-out processes, verifies demographic and insurance information, handles procedure authorizations or precertifications, collects patient payments, manages cashiering and deposits, answers calls, schedules appointments, and maintains medical records and related correspondence. It also requires establishing effective working relationships with patients, employees, and the public.

The hourly pay range is $16–$29, based on factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or healthcare-related experience.
• Beginner proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to work independently and demonstrate good judgment and accountability.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Demonstrated ability to work well with healthcare providers.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.
• Willingness and ability to travel to other sites for training and coverage as business needs require.
• Ability to pass a drug test before beginning employment.

Nice To Haves

• At least 1 year of experience in a medical front office or urgent care position, performing duties such as scheduling appointments, checking patients in or out, verifying insurance, collecting co-pays, and maintaining medical records.
• At least 1 year of data-entry experience.
• Prior experience with EMR computer applications.
• Bilingual in English and Spanish.

Responsibilities

• Greet patients as they arrive and manage appropriate standard wait times.
• Complete check-in and check-out tasks, including verifying patient demographics and insurance, completing pre-authorizations or precertifications for procedures, and copying required documents.
• Collect co-payments, co-insurance, and deductibles, and issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Answer phones and schedule appointments.
• Answer telephone calls, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Maintain and manage medical records, including filing or scanning records and preparing them for the schedule.
• Ensure correspondence is scanned or filed, process medical-record release requests, and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Perform other related duties as assigned.

Benefits

• Paid time off accruing from the first pay period and 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee referral bonus program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Incentive and recognition programs.
• 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED