Part Time Associate Patient Care Coordinator

UnitedHealth Group•Glendale, CA

4d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator works in the Admitting Department at 1420 S Central Ave., Glendale, California. The role supports patient registration and related admitting activities across inpatient and outpatient settings, including the Main Admitting, outpatient, Emergency Department, maternity, and rehabilitation areas. The schedule is flexible within Monday through Friday, 8 a.m. to 5 p.m., and the position is performed onsite. The coordinator enters and verifies patient demographic and financial information in the ADT system, confirms patient identity, reviews accounts and documentation, obtains required signatures, scans documents, and provides patients or guarantors with required information. The role also supports regulatory-compliant registration, insurance eligibility and benefit verification, payment processing, payer notifications, and self-pay presumptive eligibility processes. It helps maintain accurate system updates for admissions, transfers, and discharges, including meeting a five-minute performance standard for clinical bed-management updates. The coordinator follows downtime and EMTALA-compliant procedures, corrects registration information and edits, and escalates issues to appropriate financial clearance or registration staff. The position requires a high school diploma or GED, relevant healthcare or revenue-cycle experience, insurance experience, experience requesting and processing financial payments, medical terminology experience, advanced computer proficiency, and the ability to work onsite. Preferred qualifications include knowledge of charity-care and government and non-government programs, experience with MS4 and Cerner, and Armenian and Spanish bilingual fluency. The role requires a thorough understanding of insurance policies and procedures.

Requirements

High school diploma or GED.
At least 3 years of experience in a hospital Patient Registration department, physician office, healthcare insurance company, revenue-cycle vendor, or another revenue-cycle-related role.
At least 3 years of experience with Medicare, Medi-Cal, and commercial insurance.
At least 1 year of experience requesting and processing financial payments.
At least 1 year of experience working with medical terminology.
Advanced computer proficiency.
Ability to work onsite at the Admitting Department at 1420 S Central Ave., Glendale, CA 91204.
Thorough understanding of insurance policies and procedures.

Nice To Haves

Knowledge of charity-care programs and government and non-government programs.
Experience with MS4 and Cerner.
Bilingual fluency in Armenian and Spanish.
Strong knowledge of government and commercial insurance.

Responsibilities

Maintain current knowledge of registration requirements for all applicable areas, including Main Admitting, outpatient registration, Emergency Department registration, maternity, rehabilitation, and inpatient and outpatient registration services.
Enter complete, accurate, and timely demographic and financial information into the ADT system and communicate with facilities or providers to clarify or obtain patient information when needed.
Verify patient identity to prevent duplicate medical record numbers and review pre-registered accounts with patients, correcting errors as needed.
Review assigned accounts for accuracy and required documentation; obtain patient or guarantor signatures and ensure required documents are scanned into the appropriate systems.
Meet applicable CMS billing and documentation requirements, including MSP, Important Message from Medicare, and Observation Notice requirements, and document completion for compliance and audits.
Provide required printed information to patients or guarantors, including Patient Rights and Responsibilities, HIPAA privacy notifications, and Advance Directive materials.
Follow downtime procedures, including manually entering patient information, identifying the patient’s MRN in the MPI database, assigning a financial number, and entering information when the ADT system becomes available.
Follow EMTALA-compliant registration procedures for Emergency Department and Labor and Delivery areas.
Assess self-pay patients for presumptive eligibility and initiate the process when appropriate.
Support admissions, transfers, and discharges as facility needs require, including updates in required IT systems within the five-minute performance standard.
Correct registration edits and demographic information when patient status changes.
Verify insurance eligibility and benefits using web-based tools and, when needed, by phone.
Print necessary registration materials, such as face sheets and patient armbands, and coordinate production with the facility caring for the patient.
Notify payers by fax, phone, or electronic means about patient admissions and upgrades.
Escalate issues to corporate Financial Clearance staff, facility financial specialists, or appropriate facility Patient Registration leadership.
Comply with HIPAA, PHI, ABN, MSP, EMTALA, and other regulations affecting the registration process.