Associate On-Site Service Specialist

Ricoh Americas Holdings

1d•Onsite

About The Position

Provides on-site operations support that may include operating high-volume duplicating, production, sorting, mailing, and bindery equipment; completing copying and finishing tasks; shipping and receiving products and supplies; and sorting and distributing mail. The role also supports customer-site copier equipment by performing basic maintenance, troubleshooting, and repair-related tasks, and may assist with quality control, final checks, and light maintenance. The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site's personnel configuration. The work involves responding to customer requests and service calls, maintaining job, service, meter, inventory, and management records, and delivering completed work within the site. The specialist uses copier and bindery equipment, a computer, and related tools to complete contracted jobs. Work may involve periodic overtime, tight deadlines, frequent customer contact, and physical tasks including standing, walking, bending, reaching, lifting, and moving equipment.

Requirements

High school diploma or GED.
Six months to more than one year of related work experience.
Basic computer skills, including proficiency in the MS Office Suite.
Knowledge and understanding of shipping and receiving procedures.
Ability to work independently and flexibly to complete projects.
Ability to determine appropriate packing methods and materials and check incoming packing slips for accuracy.
Ability to understand instructions concerning mail delivery.
Troubleshooting and problem-solving skills.
Ability to read and understand written technical information.
Excellent customer relations and verbal communication skills.

Nice To Haves

Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.

Responsibilities

Operate high-volume and production copy machines and perform binding and finishing work.
Inspect convenience copiers daily for quality and proper operation, clear paper jams, and report specific problems to technicians.
Perform basic equipment troubleshooting and escalate service calls to technicians.
Set up equipment as directed by the customer, including adding toner and stocking paper.
Scan and/or image documents.
Maintain management records and inventories of needed supplies.
Distribute office supplies and mail to personnel or designated drop-off points.
Calculate charges for completed jobs, maintain logs, and generate reports as needed.
Respond to and coordinate customer-required service calls.
Deliver completed jobs to designated customer locations within the site.
Maintain daily meter and service logs.
Answer customer questions about job status and feasibility.
Keep convenience copier areas neat and stocked.
Perform shipping and receiving duties, including occasional dock work in a mailroom environment.
Perform light maintenance and cleaning as assigned.
Use required equipment and tools to complete contracted jobs.
Capture data for Ricoh MOR, SPG, and job logs.
Perform other duties as assigned.