Associate On-Site Service Specialist

Ricoh • Boston, MA

2d • $21 - $26 • Onsite

About The Position

The Associate On-Site Service Specialist provides on-site operations support across production copying, sorting, mailing, bindery, shipping and receiving, and copier service functions. The role operates high-volume duplication and production equipment, performs copying and finishing tasks, handles mail and materials, and checks and maintains customer-site copiers. Depending on site staffing, the position reports to the Site Manager, Site Supervisor, or Assistant Site Manager. Work may also include quality control, final checks, light maintenance, and occasional mailroom or dock duties.

Requirements

• High school diploma or GED.
• Six months to more than one year of related work experience.
• Basic computer skills, including proficiency with the Microsoft Office Suite.
• Knowledge and understanding of shipping and receiving procedures.
• Ability to work independently and flexibly to complete projects.
• Ability to select appropriate packing methods and materials and verify incoming materials against packing slips.
• Ability to understand mail-delivery instructions.
• Troubleshooting and problem-solving skills.
• Ability to read and understand written technical information.
• Excellent customer relations and verbal communication skills.

Nice To Haves

• Working knowledge of copiers and related equipment, including repair.
• Basic electronics knowledge.

Responsibilities

• Operate high-volume and production copy machines and perform binding and finishing work.
• Inspect convenience copiers daily, check output quality, clear paper jams, and notify technicians of equipment problems.
• Troubleshoot equipment issues and escalate service calls to technicians.
• Set up equipment for customer needs, including adding toner and stocking paper.
• Scan and/or image documents.
• Maintain management records, supply inventories, meter and service logs, and required Ricoh MOR, SPG, and job-log data.
• Distribute office supplies and mail to personnel or designated drop-off points.
• Calculate charges for completed jobs, maintain logs, and generate reports as needed.
• Respond to and coordinate customer service calls.
• Deliver completed jobs to designated customer locations within the site.
• Answer customer questions about job status and whether requests can be completed.
• Keep convenience copier areas neat and stocked.
• Perform shipping and receiving tasks, including occasional mailroom or dock work.
• Perform light maintenance and cleaning as assigned.
• Use production, bindery, shipping, and office equipment to complete contracted jobs.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED