Associate National Account Manager

Fifth Third Bank • Virtual - Georgia, GA

1d • $54,400 - $111,500 • Remote

About The Position

The Associate National Account Manager manages the day-to-day interactions, operations, and relationships for clients within an assigned line of business or department. As the Bank’s primary client contact, the role provides proactive support, maintains customer relationships, and helps expand client relationships. The position serves as an operational and product expert, supports issue resolution and product enhancements, advocates for clients with internal stakeholders, assists with executive communications and process improvement, and performs certain risk-management and operational responsibilities. It also partners with external vendors on existing and new payment opportunities.

The role is accountable for managing risk in accordance with the Bank’s policies and risk appetite, including identifying, assessing, managing, monitoring, and reporting risks. It is expected to support positive customer experiences and act in the best interests of customers and colleagues.

The position is virtual in Georgia. The stated annual base pay range is $54,400 to $111,500, and the role is eligible to participate in an incentive compensation plan. Fifth Third describes its benefits programs as supporting employees’ physical, financial, emotional, and social well-being, but does not specify individual benefits in this posting.

Requirements

• Bachelor’s degree with an emphasis on Business or Finance, or an equivalent combination of education and experience.
• 1–3 years of experience in banking or account management.
• Ability to handle and prioritize multiple projects.
• Strong proficiency with Windows-based software, including Outlook, Word, Excel, and PowerPoint.
• Excellent analytical and presentation skills.
• Excellent written and oral communication skills.

Responsibilities

• Manage existing clients.
• Assist with implementation of program changes and collaborate with business partners to bring products or programs to market.
• Manage enhancements and functionality rollouts for existing products, programs, and services.
• Assist with periodic oversight of existing program managers.
• Manage client requests related to program change, marketing, and exceptions.
• Research competitor practices to help ensure the program’s products, services, features, pricing, and service quality remain competitive.
• Develop and maintain relationships with key customers and internal and external business partners.
• Resolve issues promptly, working with partners such as IT, Operations, Business Controls, Compliance, Financial Crimes, Accounting, and vendors.
• Help ensure programs are designed and managed to minimize financial and reputational risk to the Bancorp.
• Monitor industry trends through relevant periodicals, websites, and other materials.
• Maintain current knowledge of relevant network rules and regulations.
• Follow Bank policies and procedures and identify, assess, manage, monitor, and report risks.
• Assist with executive communication and process improvement.

Benefits

• Comprehensive benefits programs designed to support employees’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payment based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level