National Account Manager

Lowe's Companies, Inc.•Mooresville, NC

3d•$86,000 - $143,600•Remote

About The Position

The National Account Manager maintains and expands strategic customer relationships across all Lowe’s focus segments. Serving as the main point of contact, the role fulfills account needs and collaborates with internal stakeholders to achieve business objectives. It is also responsible for generating new business from existing strategic accounts through cross-selling and upselling, as well as bringing new customers to Lowe’s. This is an individual contributor role with no direct people-management responsibilities. The position is fully remote.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
3–5 years of relevant sales experience, including strategic global accounts in a business and/or account management organization.
3–5 years of experience using computer programs, including CRM software, pipeline management and reporting systems, and Microsoft Office.
3–5 years of experience selling through long sales cycles involving complex financial data, with a strong understanding of financials, profitability, and cash flow.

Responsibilities

Drive profitable sales and growth of national accounts by identifying partnership gaps, such as service, installation, product availability, and marketing, and developing solutions with leadership.
Lead joint strategic account planning focused on mutual value creation and customer lifetime value across the short, medium, and long term.
Understand customers’ long-term business goals and pain points, and identify suitable upselling and cross-selling opportunities and solutions.
Build relationships with strategic customer decision-makers and understand their organizational landscape and its influence on strategic initiatives.
Develop consulting relationships with customers to provide high-quality service, create future business opportunities, and gain referrals.
Execute contract renewals and negotiate pricing updates with strategic accounts when necessary.
Conduct comprehensive account reviews with assigned strategic customers to ensure alignment on stated objectives.
Coordinate post-sale follow-up to ensure customer expectations are met.
Guide field sales leadership and associates on executing and managing customer contract requirements.
Attend trade association events and meetings to promote products and expand knowledge of account sectors, vertical businesses, strategic competitors, and the industry.