GreenDrop Associate Supervisor

Savers / Value Village • Johns Creek, GA

13d • Remote

About The Position

The GreenDrop Associate Manager helps ensure exceptional service to donors. This highly self-motivated role leads by example and demonstrates the company’s core values, including respect, honesty, integrity, diversity, inclusion, and safety. The position provides direct oversight of 20 to 30 sites on a regular basis and supports Area Managers with staffing and operational needs. It is remote within a specified geographic area, with regular travel among sites and possible travel to neighboring or outside territories.

Requirements

• High school degree or equivalent.
• At least 2 years of experience in a supervisory customer-service role leading 10 or more team members.
• Ability to lead and manage effective teams and lead within a team environment.
• Customer-service skills.
• Ability to identify problems and recommend solutions.
• Attention to cleanliness, organization, and detail.
• Reliable transportation and commitment to attendance and punctuality.
• Honesty and integrity.
• Excellent oral and written communication skills.
• Ability to set priorities, meet deadlines, and multitask with minimal supervision.
• Ability to work independently or as part of a team.
• Ability to maintain confidentiality of all information.
• Basic math skills.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Willingness and ability to work a flexible schedule as the position dictates.
• Satisfactory passing physical and background exams.
• Clean driving record.
• Ability to work within Savers’ culture.
• Ability to travel by car continuously within the territory and regularly between specified sites; may be asked to travel by air to outside territories within the United States.
• Ability to perform the stated physical activities: reaching overhead 30% of the time; pushing and pulling 65%; standing 100%; bending and crouching 60%; repetitive hand use 70%; grasping items 80%; and lifting and carrying 50 pounds.

Responsibilities

• Train and coach Associate Managers in Training, new team members, and existing team members on company policies and procedures.
• Work actively in the field and provide regular direct oversight to 20 to 30 sites.
• Handle Area Manager direct-report functions, including hiring, coaching, counseling, firing, time tracking, and other people-management and development needs.
• Support the Area Manager by reviewing applications, conducting interviews, selecting talent, and completing onboarding activities.
• Manage supplies, assets, and maintenance requests at each site.
• Ensure pickup requests are communicated in a timely manner.
• Interact independently and collaboratively with donors using good judgment and a positive, customer-focused approach.
• Build a customer-service culture by providing friendly, helpful, and efficient service and representing the GreenDrop brand appropriately while in uniform.
• Assist donors and truck drivers with donated merchandise, including unloading donations from vehicles; treat donated items respectfully; explain the company’s nonprofit relationship; and encourage donors to return and recommend GreenDrop to others.
• Work efficiently and request additional assistance when needed.
• Follow safety standards for team members and donors, including keeping floors clear, cleaning spills and breakages, cleaning and disinfecting to required standards, and following product safety guidelines.
• Report hazards and injuries to management.
• Wear a tablet holder while recording donor information on the company iPad.
• Continuously organize donations in the stock room throughout the shift.
• Complete and send daily and weekly supply needs to the Area Manager.
• Perform other duties assigned by the manager.
• Travel regularly between specified sites within the geographic territory, assist neighboring territories when needed, and potentially travel by air to outside territories within the United States.

Benefits

• Comprehensive onboarding and training from day one.
• In-house training through the training department and Savers University, with offerings developed internally and supplemented by external providers.
• Bundled health plans, including medical, prescription, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation programs, diabetes management coaching, and on-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off.
• Mental health services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED