GreenDrop Associate Supervisor Trainee
About The Position
GreenDrop is hiring an Associate Supervisor in Training to support donation-site operations and help develop team members. The role trains and coaches new and existing employees on company policies and procedures, supports the Associate Manager with hiring and onboarding, and helps ensure donation pickups and site supplies are coordinated in a timely manner. The position reports directly to the Associate Manager and requires regular travel between 7 and 15 sites, primarily by car within the assigned territory, with possible travel to neighboring or out-of-state territories. The Associate Supervisor in Training provides friendly, efficient service to donors, assists with donated merchandise and donation pickups, and helps maintain organized, clean, and safe work areas. The role involves recording donor information using a company iPad, organizing donations, and assisting truck drivers with loading and unloading. This position requires weekend availability and a flexible schedule.
Requirements
- High school degree or equivalent.
- At least 1 year of experience in a supervisory customer service role.
- Strong customer service skills, honesty, and integrity.
- Ability to identify problems and recommend solutions.
- Ability to lead within a team environment.
- Attention to cleanliness, organization, and detail.
- Reliable transportation and commitment to attendance and punctuality.
- Strong oral and written communication skills.
- Ability to prioritize, meet deadlines, and multitask with minimal supervision.
- Ability to work independently or as part of a team.
- Ability to maintain confidentiality.
- Basic math skills.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Willingness and ability to work a flexible schedule as the position requires, including weekends.
- Satisfactory pass of physical and background exams.
- Clean driving record.
- Ability to work within Savers' culture.
Responsibilities
- Train and coach new and existing employees on company policies and procedures.
- Travel regularly between 7 and 15 sites and assist in neighboring territories when needed.
- Support the Associate Manager with reviewing applications, conducting interviews, recommending candidates, and completing onboarding activities.
- Ensure timely requests for pickups are communicated.
- Interact with donors independently and collaboratively, using good judgment and a positive, customer-focused approach.
- Provide friendly, helpful, and efficient service to donors while representing the GreenDrop brand appropriately.
- Assist donors with donated merchandise, including unloading donations from vehicles, treating items respectfully, explaining the nonprofit relationship, and encouraging future donations.
- Work efficiently and request additional assistance as needed.
- Follow safety standards, including picking up loose items, cleaning spills or breakages, cleaning and disinfecting, and following product safety guidelines.
- Report hazards and injuries to management and communicate maintenance issues promptly.
- Wear a tablet holder while recording donor information in the company iPad.
- Assist truck drivers with loading and unloading during donation pickups.
- Continuously organize donations in the stock room throughout the shift.
- Complete and send daily and weekly supply needs to the Associate Manager.
- Perform other duties assigned by the manager.
Benefits
- Comprehensive onboarding and training from day one.
- Medical, prescription, dental, and vision health plans.
- Company-paid life insurance.
- Smoking cessation programs, diabetes management coaching, and on-demand care options.
- 401(k) plan with company matching contributions.
- Paid time off.
- Mental health services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
