Associate Manager Full-time

Tumi • Deer Park, NY

11d • $20 - $22

About The Position

As part of TUMI’s Retail team, the Associate Manager creates a client experience that reflects the brand’s ethos, builds and maintains client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers opportunities to contribute to sales growth, KPI performance, client awareness, world-class service, and brand growth.

The Associate Manager supports store performance, leadership, and associate development. The position also involves maintaining compliance, supporting visual merchandising standards, and helping ensure a consistent, superior client experience. The retail team stands and moves around the store, lifts and pushes boxes weighing up to 30 pounds, and uses a ladder.

Requirements

• Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
• Value collaboration and be open to feedback.
• Have strong sales and client experience; luxury-market experience is preferred.
• Demonstrate success meeting sales goals and achieving KPIs.
• Be flexibly available to work nights, weekends, mornings, and holidays as needed.
• Demonstrate integrity and the ability to lead by example.
• Have strong time-management skills.
• Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

• Retail sales and client experience in the luxury market.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
• Plan and prioritize work, demonstrate initiative and strategic thinking, champion change effectively, take responsibility for performance, and complete assigned tasks and deadlines.
• Help train and develop others through roleplay and coaching; monitor and assist the Store Manager with associate training and development; and complete quarterly personal development goal setting.
• Communicate strengths, goals, and development opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback.
• Communicate effectively in writing and verbally with supervisors, peers, and team members; collaborate effectively; promote business goals; and adapt flexibly to change.
• Demonstrate ethical conduct and remain calm while de-escalating situations.
• Manage personal timecards to support payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
• Ensure the store follows visual guidelines and directives.
• Promote excellent client service by emphasizing client books and thank-you cards and executing event strategies.
• Help ensure a consistent, superior client experience.

Benefits

• Career pathing and work-life balance.
• Training and professional development initiatives.
• Paid time off.
• Pet insurance.
• Tuition reimbursement.
• Employee discount.
• Employee Assistance Program (EAP).
• Comprehensive benefits package, including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, supplemental life insurance, a 401(k) with company match, and commuter benefits.
• Retail Store Associates may be eligible for a quarterly sales bonus, with payout eligibility based on performance against the quarterly sales plan and potentially prorated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed