Associate Manager Full-time

Samsonite•Clarksburg, MD

About The Position

As part of TUMI’s Retail team, the Associate Manager creates a client experience that reflects the brand, builds and maintains client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial initiative and provides opportunities for growth while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager helps develop store associates through training, roleplay, coaching, and feedback, and assists the Store Manager with associate training and development. The role also supports sales performance, compliance, visual merchandising, and a consistent, superior client experience.

Requirements

Strong sales and client-experience background, preferably in the luxury market.
Demonstrated success meeting sales goals and achieving KPIs.
Strong written and verbal communication skills.
Strong time-management skills.
Integrity and the ability to lead by example.
Ability to collaborate and openness to feedback.
Ability to understand the TUMI brand and show passion for its lifestyle, clients, and product assortment.
Ability to work flexible hours, including nights, weekends, mornings, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Sales and client-experience background in the luxury market.
Passion for the luxury, travel, fashion, and lifestyle markets.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and client data capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train and develop others through consistent roleplay and coaching; assist the Store Manager with training and development of store associates.
Complete quarterly personal development goal setting and use company tools to foster a 360-degree coaching culture.
Communicate strengths, goals, and development opportunities; provide and receive feedback; apply critical thinking and a solution-oriented approach.
Communicate effectively in writing and verbally with supervisors, peers, and team members; collaborate, adapt to change, promote business goals, and deescalate situations calmly.
Maintain accurate personal timecards, complete TUMI University training, and adhere to company policies and procedures.
Ensure the store follows visual merchandising guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Provide a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Comprehensive benefits package including medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, subject to performance against the quarterly sales plan and possible proration