Associate Manager Full-time
About The Position
The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building strong client relationships and driving sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The Associate Manager contributes to sales growth, KPI performance, client awareness, world-class service, and brand growth in an entrepreneurial retail environment. Responsibilities include achieving individual and store goals, supporting associate training and development, coaching and communicating effectively, maintaining compliance, and helping ensure the store meets visual merchandising and client-experience standards.
Requirements
- Understand the TUMI brand and have a passion for its lifestyle, clients, and product assortment.
- Value collaboration and be open to feedback.
- Have strong sales and client-experience skills.
- Demonstrate success in meeting sales goals and achieving KPIs.
- Be available to work nights, weekends, mornings, and holidays as needed.
- Demonstrate integrity and lead by example.
- Have strong time-management skills.
- Be able to stand and move around the store, lift and push boxes weighing 30 pounds, and use a ladder to perform job duties.
Nice To Haves
- Sales and client-experience background in the luxury market.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
- Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
- Help teach training content through roleplay and coaching; learn and apply new ideas and concepts; monitor and assist the Store Manager with associate training and development; and complete quarterly personal development goalsetting.
- Articulate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback from supervisors, peers, and the team.
- Communicate effectively in writing and verbally with leaders, peers, and team members; act ethically; promote business goals; adapt to change; deescalate situations; and collaborate with the team.
- Manage personal timecards for payroll accuracy, maintain Tumi University Training, and adhere to company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Promote excellent client service through use of client books, thank-you cards, and event strategies, and help ensure a consistent superior client experience.
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet insurance
- Tuition reimbursement
- Employee discount
- Employee Assistance Program (EAP)
- Medical and dental insurance with partial employer contributions
- Vision insurance
- Company-paid basic life insurance
- Accidental Death & Disability Insurance
- Supplemental life insurance
- 401(k) with company match
- Commuter benefits
- Potential eligibility for the quarterly sales bonus program, based on performance to the quarterly sales plan and subject to possible proration
- Competitive salaries
- Professional training and development initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
