Associate Manager Full-time

Samsonite•Deer Park, NY

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand’s ethos, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager helps develop store associates through training, roleplay, coaching, and feedback; supports the Store Manager with associate training and development; and contributes to a collaborative, ethical, and adaptable team. The role also involves meeting individual and store sales and KPI goals, maintaining compliance with company policies and training, managing personal timecards, and supporting visual merchandising and a consistent superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Retail sales and client experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change effectively, take responsibility for performance, and complete assigned tasks and deadlines.
Help teach training content through consistent roleplay and coaching.
Learn and apply new ideas and concepts, and assist the Store Manager with training and developing store associates.
Complete quarterly personal development goal setting.
Articulate strengths, goals, and opportunities; use critical thinking and solution-oriented approaches; and use company tools to foster a 360-degree coaching culture.
Remain open to feedback from supervisors, peers, and team members.
Communicate effectively in writing and verbally, adapting communication to managers, peers, and the team.
Demonstrate ethical conduct, promote organizational business goals, adapt to change, deescalate situations, and collaborate effectively.
Manage personal timecards to support payroll accuracy, maintain TUMI University Training, and adhere to company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and by executing event strategies.
Ensure a consistent superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Comprehensive benefits package, including medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with a company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, subject to performance to the quarterly sales plan and possible proration