Associate Manager Full-time
About The Position
The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining client relationships, and driving sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial initiative and offers opportunities for growth while the team works to increase sales and KPIs, build client awareness, deliver world-class service, and grow the brand. The Associate Manager meets individual and store sales and KPI goals; supports the training and development of store associates; coaches and communicates effectively with the team; maintains compliance with company policies and training; and helps ensure visual guidelines and client-experience practices are followed.
Requirements
- Strong sales and client-experience background, preferably in the luxury market.
- Demonstrated success meeting sales goals and achieving KPIs.
- Strong written and verbal communication skills.
- Strong time-management skills.
- Integrity and the ability to lead by example.
- Openness to feedback and ability to work collaboratively.
- Ability to work flexible hours, including nights, weekends, mornings, and holidays as needed.
- Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.
Nice To Haves
- Understanding of the TUMI brand and a genuine passion for its lifestyle, clients, and product assortment.
- Sales and client-experience background in the luxury market.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
- Demonstrate initiative, plan and prioritize work, think strategically, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
- Help teach training content through roleplay and coaching; learn and apply new ideas and concepts; and assist the Store Manager with training and developing store associates.
- Complete quarterly personal development goal-setting.
- Articulate strengths, goals, and opportunities; use company tools to foster a 360-degree coaching culture; and remain open to feedback from supervisors, peers, and the team.
- Communicate effectively in writing and verbally, adapting communication to managers, peers, and team members; act ethically; promote business goals; adapt to change; deescalate situations; and collaborate with the team.
- Manage personal timecards for payroll accuracy, maintain Tumi University Training, and adhere to company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Promote excellent client service by using client books and thank-you cards and executing event strategies; ensure a consistently superior client experience.
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet insurance
- Tuition reimbursement
- Employee discount
- Employee Assistance Program (EAP)
- Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, supplemental life insurance, a 401(k) with company match, and commuter benefits
- Potential eligibility for the quarterly sales bonus program, subject to store performance against the quarterly sales plan and possible proration
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
