Associate Manager Full-time

Tumi•Clarksburg, MD

11d•$20 - $22

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager contributes to individual and store sales and KPI goals, helps train and develop store associates, and supports a culture of coaching, feedback, and collaboration. The role also involves maintaining compliance with company policies, supporting visual merchandising standards, and ensuring a consistent, superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success in meeting sales goals and achieving KPIs.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be flexibly available to work nights, weekends, mornings, and holidays as needed.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Strong sales and client experience, preferably in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, and champion change effectively.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through consistent roleplay and coaching.
Monitor and assist the Store Manager with training and development for store associates.
Complete quarterly goal setting for personal development.
Communicate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture and remain open to feedback.
Communicate effectively in writing and verbally, adapting communication to supervisors, peers, and the team.
Conduct job duties ethically, promote business goals, adapt to change, deescalate situations, and collaborate with the team.
Manage personal timecards to ensure payroll accuracy.
Maintain TUMI University training and adhere to company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies, and ensure a consistent superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical insurance with partial employer contributions
Dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for a quarterly sales bonus program based on performance to the quarterly sales plan