Associate Manager Full-time

Tumi•Houston, TX

11d

About The Position

As part of TUMI’s Retail team, the Associate Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial initiative and offers opportunities to contribute to sales growth, KPI performance, client awareness, world-class service, and brand growth.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Sales and client-experience experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, show initiative and strategic thinking, and champion change effectively.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train and develop store associates through roleplay, coaching, and consistent application of training content.
Monitor and assist the Store Manager with associate training and development, and complete quarterly personal-development goalsetting.
Articulate strengths, goals, and opportunities; provide feedback; and use company tools to support a 360-degree coaching culture.
Communicate effectively in writing and verbally with supervisors, peers, and team members; collaborate effectively and adapt to change.
Demonstrate ethical conduct, promote organizational business goals, and remain calm while de-escalating situations.
Manage personal timecards for payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and by executing event strategies.
Help ensure a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with a company match
Commuter benefits
Potential eligibility for the quarterly store sales bonus program, subject to performance against the quarterly sales plan and possible proration