Associate Manager Full-time

Samsonite•Brea, CA

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand while building and maintaining strong client relationships and driving sales through outstanding service. The role suits someone committed to client service with a strong understanding of, or passion for, luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers opportunities for growth while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client-experience skills, preferably in the luxury market.
Demonstrate success in meeting sales goals and achieving KPIs.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be available to work nights, weekends, mornings, and holidays as needed.
Be able to stand, move around the store, lift and push boxes weighing 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Sales and client-experience experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize, think strategically, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train others through consistent roleplay and coaching, and assist the Store Manager with training and developing store associates.
Complete quarterly goal-setting for personal development and remain open to learning and applying new ideas and concepts.
Communicate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain receptive to feedback.
Communicate effectively in writing and verbally with managers, peers, and team members; act ethically; support business goals; adapt to change; deescalate situations; and collaborate effectively.
Manage personal timecards for payroll accuracy, maintain TUMI University training, and adhere to company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through the use of client books and thank-you cards, and by executing event strategies.
Ensure a consistently superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Comprehensive benefits package, including medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, subject to performance against the quarterly sales plan and possible proration