Associate Manager Full-time

Tumi•Coral Gables, FL

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for commitment to client service and an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial spirit and offers opportunities to contribute to sales growth, key performance indicators, client awareness, world-class service, and brand growth. The Associate Manager helps develop store associates through training and coaching, supports the Store Manager with associate training and development, contributes to visual merchandising and client experience standards, and ensures compliance with company policies and procedures. The role also includes meeting individual and store sales and KPI goals, maintaining accurate timecards, and completing required TUMI University training.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client experience; luxury-market experience is preferred.
Demonstrate success in meeting sales goals and achieving KPIs.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be flexibly available to work nights, weekends, mornings, and holidays as needed.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Sales and client experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate strategic thinking and initiative, and champion change effectively.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching, and assist the Store Manager with associate training and development.
Complete quarterly personal development goal setting and use company tools to support a 360-degree coaching culture.
Communicate strengths, goals, and opportunities clearly; be receptive to feedback and use critical thinking to find solutions.
Communicate effectively upward, laterally, and with the team; collaborate effectively and remain calm when de-escalating situations.
Promote the organization’s business goals, adapt flexibly to change, and demonstrate ethical conduct.
Manage personal timecards to support payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Help ensure a consistently superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, based on performance to the quarterly sales plan