Associate Manager Full-time

Samsonite•Pittsburgh, PA

11d

About The Position

The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building strong client relationships and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages initiative and offers opportunities for growth as the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The Associate Manager supports sales performance, team training and development, communication, compliance, and visual merchandising. The position works with the Store Manager to train and develop store associates and to deliver a consistent, superior client experience. Store associates stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties. Flexible availability for mornings, nights, weekends, and holidays is required as needed.

Requirements

Strong sales and client experience, preferably in the luxury market.
Proven success meeting sales goals and achieving key performance indicators.
Strong written and verbal communication skills.
Strong time-management skills.
Strong sense of integrity and ability to lead by example.
Ability to work flexible mornings, nights, weekends, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing 30 pounds, and use a ladder to complete job duties.
Understanding of or genuine passion for the TUMI brand, lifestyle, clients, and product assortment.
Ability to work collaboratively and openness to feedback.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and key performance indicators, including conversion, DPT, UPT, and Client Data Capture.
Show initiative; plan and prioritize work, think strategically, support change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through regular roleplay and coaching, and learn and apply new ideas and concepts.
Monitor and assist the Store Manager with training and developing store associates.
Complete quarterly personal development goal-setting.
Communicate strengths, goals, and opportunities clearly; think critically and focus on solutions.
Use company tools to foster a 360-degree coaching culture and remain open to feedback from supervisors, peers, and team members.
Communicate effectively in writing and verbally, adapting communication to managers, peers, and direct reports.
Demonstrate ethical conduct, promote the organization’s business goals, adapt flexibly to change, de-escalate situations calmly, and collaborate effectively with the team.
Manage personal timecards to support payroll accuracy, maintain TUMI University training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.
Ensure a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical insurance with partial employer contributions
Dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, subject to performance against the quarterly sales plan and possible proration