Associate Manager Full-time

Samsonite•Coral Gables, FL

About The Position

As part of TUMI’s Retail team, the Associate Manager creates a client experience that reflects the brand, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager helps develop store associates through training, roleplay, and coaching, and assists the Store Manager with associate training and development. The role also supports sales and KPI performance, effective communication and collaboration, compliance with company policies, visual merchandising standards, and a consistent, superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client-experience skills, preferably in the luxury market.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Retail sales or client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through consistent roleplay and coaching; assist the Store Manager with training and developing store associates.
Complete quarterly personal development goal-setting and apply new ideas and concepts to the job.
Communicate strengths, goals, and opportunities; use company tools to foster a 360-degree coaching culture and remain open to feedback.
Communicate effectively in writing and verbally with managers, peers, and team members; collaborate, adapt to change, promote business goals, and deescalate situations calmly.
Demonstrate ethical conduct and comply with company policies and procedures.
Manage personal timecards for payroll accuracy and maintain TUMI University Training.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Ensure a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Comprehensive benefits package, including medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program for Retail Store Associates, subject to performance against the quarterly sales plan and possible proration