Associate Manager Full-time

Tumi•Brea, CA

8d•$22 - $23

About The Position

As part of TUMI’s Retail team, the Associate Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager supports store performance and people development, helps train and coach associates, contributes to a collaborative feedback culture, and works with the Store Manager on associate training and development. The position also supports compliance, visual merchandising, and a consistent, superior client experience. Retail duties involve standing and moving around the store, lifting and pushing boxes weighing up to 30 pounds, and using a ladder.

Requirements

Understand the TUMI brand and have a true passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client experience, preferably in the luxury market.
Demonstrate proven success in meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing 30 pounds, and use a ladder.

Nice To Haves

Sales and client experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Plan and prioritize work, demonstrate strategic thinking and initiative, and champion change effectively.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train associates by teaching training content through consistent roleplay and coaching.
Monitor and assist the Store Manager with training and development for store associates.
Complete quarterly goal-setting for personal development and provide clear coaching and feedback on strengths, goals, and opportunities.
Use company tools to support a 360-degree coaching culture and remain open to feedback from supervisors, peers, and team members.
Communicate effectively in writing and verbally with supervisors, peers, and the team; collaborate effectively and adapt to change.
Demonstrate ethical conduct, promote the organization’s business goals, and remain calm while de-escalating situations.
Manage personal timecards to ensure payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.
Ensure a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, with store bonus payout determined by performance against the quarterly sales plan and potentially prorated