Associate Manager Full-time
About The Position
The Associate Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building and maintaining client relationships and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of, or passion for, luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial initiative and offers opportunities to contribute to sales growth, key performance indicators, client awareness, world-class service, and brand growth. The Associate Manager supports store performance and team development by meeting sales and KPI goals, coaching and training associates, maintaining compliance, and ensuring visual guidelines and client-experience practices are followed. The role also requires strong communication, time management, integrity, adaptability, and the ability to help create a collaborative and consistently superior client experience.
Requirements
- Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
- Value collaboration and be open to feedback.
- Have strong sales and client experience; luxury-market experience is preferred.
- Demonstrate success meeting sales goals and achieving KPIs.
- Have strong integrity and the ability to lead by example.
- Have strong time-management skills.
- Be available to work nights, weekends, mornings, and holidays as needed.
- Be able to stand, move around the store, lift and push boxes weighing 30 pounds, and use a ladder to complete job duties.
Nice To Haves
- Sales and client experience in the luxury market.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
- Demonstrate initiative, plan and prioritize work, use strategic thinking, champion change, and take responsibility for performance and assigned tasks.
- Help teach training content through roleplay and coaching, and assist the Store Manager with training and developing store associates.
- Complete quarterly personal development goal setting and communicate strengths, goals, and opportunities through coaching and feedback.
- Use company tools to foster a 360-degree coaching culture and remain open to feedback from supervisors, peers, and team members.
- Communicate effectively in writing and verbally, adapt communication to different audiences, collaborate with the team, and remain calm while de-escalating situations.
- Manage personal timecards for payroll accuracy, maintain Tumi University Training, and follow company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Promote excellent client service through the use of client books and thank-you cards and by executing event strategies.
- Help ensure a consistent, superior client experience.
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet insurance
- Tuition reimbursement
- Employee discount
- Employee Assistance Program (EAP)
- Medical and dental insurance with partial employer contributions
- Vision insurance
- Company-paid basic life insurance
- Accidental Death & Disability Insurance
- Supplemental life insurance
- 401(k) with company match
- Commuter benefits
- Potential eligibility for a quarterly sales bonus program, subject to performance to the quarterly sales plan and possible prorating
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
