Associate Manager Full-time

Tumi•Miami, FL

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers opportunities to grow while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The Associate Manager supports store performance and development by meeting personal and store goals, helping train and coach associates, communicating effectively with the team, maintaining compliance with company procedures, and ensuring visual guidelines and client experience standards are followed.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client experience, preferably in the luxury market.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and lead by example.
Have strong time-management skills.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Sales and client experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, and champion change effectively.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train and develop associates through roleplay and coaching; monitor and assist the Store Manager with associate training and development.
Complete quarterly personal development goal-setting and provide clear coaching and feedback.
Communicate effectively in writing and verbally with supervisors, peers, and team members; collaborate and adapt communication to different audiences.
Demonstrate ethical conduct, promote business goals, adapt to change, and remain calm while deescalating situations.
Manage personal timecards to ensure payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.
Ensure a consistently superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Potential eligibility for the quarterly sales bonus program, based on performance to the quarterly sales plan and other factors
Competitive salaries
Professional training and development initiatives